The computing landscape in the UK is getting complicated. We appreciate that it is not exactly clear who you should contact to get support, in all cases if you are unsure where to go, you can simply contact This email address is being protected from spambots. You need JavaScript enabled to view it. who will be happy to look at your problem and advise you where to go. You can though if you like, follow the following set of cases:

 

For performance advice, advice running simulations and difficulties getting jobs to start  or for example submission scripts for any of the HPC machines. You can contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

For issues with accounts, creating them and logging in, you should first consult the documentation for the relevant HPC resource if this can't resolve your issue then you should contact their support

ARCHER2 documentation support contact

Bede documentation support contact

JADE/JADE2 jade documentation jade2 documentation support contact

 

For compiling new codes or new versions of software or reporting problems with broken installs. On ARCHER2, all requests should go to the ARCHER2 support. On the Tier2 machines the HECBioSim CoSeC support will compile and look after centrally installed codes for JADE/JADE2 and Bede, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.